E-Z-GO Golf Carts - Cart Care Company GmbH

FAQ/Technical Issues

E-Z-GO electric and gasoline powered vehicles are considered to be very reliable and extremely easy to maintain. Still, if you should ever encounter any problems with your vehicle, the list shown below is meant to help you troubleshoot the problem. If, for example, you want to put your vehicle back into operation after a winter break, please first take a look at the information below under: Winter storage done right. There, you will often be able to find the reason, for example, why your vehicle cannot be recharged or why after the vehicle is started up again, it does not reach its full performance.

Important safety information: Before carrying out any maintenance and cleaning tasks, please always read the owner’s and maintenance guide that was delivered with the product (you may also download this guide free of charge here in PDF format). We recommend that all maintenance and repair work be performed by an authorized facility.

Owner’s Guides

Charging Problems:

The “Lestronic” or “Quiq-Charge” battery charger is not indicating a function?
  1. Please check whether the power plug is correctly plugged in and whether there is power to the socket (Timer?, Circuit tripped?)!
  2. Please check whether the charger plug is plugged correctly into the vehicle’s socket.
  3. Check the vehicle’s battery charge indicator. (Battery charge indicator low or is blinking or is not functioning at all may mean that the batteries have “deeply” discharged. In this case, the charger cannot work because a certain amount of voltage must be applied. See “Check Battery")
If items 1-3 do not apply, please send the charger in to be checked. The Quiq-Charger is equipped with an error indicator (LED) on the front panel. If necessary, please download the description, which includes a list of error codes. Please call us or send us an e-mail stating any error code. See Contact Form.

Vehicle does not reach full performance:

If your vehicle no longer reaches its usual full performance (shorter distances, discharges too quickly, problems on inclines, battery charge indicator drops rapidly, etc.), based on experience this is due to one of the four reasons listed below:
  1. Old batteries (> five years old); a loss of power is normal, because after approximately 900 to 1,000 charging cycles, their performance will decrease. (On the left battery terminal of Trojan batteries, you will find a combination of letters/production week and a number/year).
  2. Batteries are relatively new (<one year old); Rapid power loss (battery charge indicator shows full battery and then drops rapidly) when under load, a battery or a cell is defective. Can be determined immediately at the time of a power loss using a voltmeter! To do so, drive the vehicle extensively and at the time of the power loss, check the voltage battery by battery.
  3. Batteries (< five years old); check wires and, if needed, replace them!
  4. Check to see whether the vehicle can easily be pushed back and forth to exclude any mechanical damage (blocked brakes, wheel bearing is hard to move, etc.)
Recommendations: Generally, it is recommended that all batteries be replaced at once. A defective used battery should be replaced with a functioning “used” battery. When replacing batteries, to achieve best results, also replace the connection cable.  

Use a voltmeter to check each battery separately!

Checking batteries: Please keep in mind that batteries are filled with acid. When working with batteries, always avoid fire and naked flames. During charging, always allow for sufficient ventilation. When checking the battery fluid, always wear protective gloves and goggles.
  1. Batteries may be measured using a “commercial” voltmeter. Approximately 6.0 to 6.6 volts should be applied to each battery. After the charging process, the device should measure a voltage range of approximately 38.0 to 38.4 volts.
  2. Check the cable connections of the batteries. Are the wires intact?
  3. Check the screw connections of the battery wires. The screws must always be pulled tight (torque approximately 8-9 Nm).
  4. After the charging process, fill the battery with distilled water. Battery acid expands as a result of the charging process. Otherwise, batteries can overflow.
  5. Charge the batteries even if you have only used the vehicle for a short time.
  6. Avoid allowing the batteries to “discharge deeply” (these power train batteries do not have a memory effect).
  7. Should it, however, ever be the case that batteries are “deeply” discharged, then you will need to charge the batteries “in pairs”, e.g. using a commercial 12 volt car battery charger. To do so, the batteries do not need to be disconnected.
More information on the separate vehicle types will follow soon!

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Golfcarts · Cart Care Company GmbH · Industriestr. 12 · 25421 Pinneberg · Tel. +49(0)4101-3748394 · Fax +49(0)4101-3748405 · E-Mail info@cartcare.de